FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Where does you ship to?
EU, UK, Norway and Schweiz. Orders to North America are fulfilled via our Amazon store (US/CA).
Notes:
- EU/EEA: VAT included at checkout.
- UK, Norway & Schweiz: Local duties/taxes may apply on delivery.
When will my order be shipped?
All orders are handled with 1 business day.
What is your return policy?
We are proud of the quality and craftsmanship of the Silverdrops bottles we manufacture. Why we offer 60-Day Satisfaction Guarantee (trial use allowed).
What it means: Try Silverdrops for up to 60 days.
Return condition: Gently used is OK—must be clean, undamaged, and include all parts (e.g., charging cable, guides).
Once we receive your return we will process your refund within 7 business days.
To initiate the return process, check out our guideline LINK
NOTES: Opened filter cartridges and used replacement silicone spouts are non-returnable.
How long will it take until I receive my order?
Within the EU it normally takes 1-3 business days for delivery. Norway and Schweiz might take a few extra days.
You’ll get tracking once shipped.
Orders & Warranty
How can I check, change, or cancel my order?
If you placed your order within the last hour it’s possible that you can still make changes to your order within business hours. If it has been a little longer, chances are that your order is a little too far along the fulfillment process for us to make changes.
We are happy to help for any changes you might have - please send mail to: support@silverdrops.com
I didn't receive my order confirmation?
There are a few reasons you might not see a confirmation email after placing your order:
- It may have landed in your Spam or Junk folder
- The email address entered at checkout might have a typo
- The order was declined
- There was an issue processing the payment
If you didn’t receive your confirmation email, send mail to: support@silverdrops.com
Do Silverdrops bottles have a warranty?
Silverdrops has 60-Day Satisfaction Guarantee. If you’re not satisfied, send it back for a full refund of the product price.
Why it’s risk-free
- 60 days from delivery to try it in everyday life
- Easy returns via our online portal
- Fast refunds within 7 business days after inspection
How do I know if my order is confirmed?
Use this text to answer questions in as much detail as possible for your customers.
Products
Which size should I choose?
24 oz (700ml) for all-day hydration. 16 oz (500ml) for lighter carry and kids. Both fit most standard cupholders.
Are the lids interchangeable?
Yes.
Silverdrops is a platform—swap lids across 16 oz and 24 oz bottles.
Where can I find more product details?
See the product pages for 4-in-1, 3-in-1 & 2-in-1, Filter System, and Silicone Spout—each has a dedicated FAQ with specifics.